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Return Info

Exchange:

In case you want to make an exchange for your shipment;

Orders are exchangeable only with the original invoice within 14 days from receiving the shipment.
Products must be exchanged in its original case.
In case of receiving wrong orders, exchange will be done for free within 2-3 working days in Cairo, while 3-5 days in other governorates.
In case of exchanging right orders, orders will be subjected to shipping fees.

Returns

In case you want to return your shipment;

Orders are refundable only with the original invoice within 14 days from receiving the shipment only through one of the stores.
Products must be returned in its original case.
In case the return reason is a manufacturing defect, total refund will be done within 14 days.

In case of returning orders with no reason, fund can be returned but subjected to shipping fees to be paid by customers. 
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